Job Application

Client Relationship Coordinator

We are seeking a proactive and detail-oriented individual to join our team as a Client Relationship Coordinator. This role primarily involves managing outgoing operations and fostering positive relationships with clients to ensure excellent customer satisfaction. 

Responsibilities: 

• Conduct outbound calls to prospective clients to promote service and generate leads.
• Coordinate with marketing teams for timely and efficient delivery of client’s requirements.
• Maintain inventory of mailing supplies and follow-ups, and replenish as needed.
• Handle client inquiries and requests related to outgoing mail, providing timely and courteous responses.
• Develop and maintain strong relationships with clients, understanding their needs and preferences.
• Act as a liaison between clients and internal departments to resolve any issues or concerns promptly.
• Collaborate with the sales and marketing team to identify opportunities for upselling or cross-selling services to existing clients.
• Keep accurate records of client interactions, transactions, and communication for future reference.
• Monitor client satisfaction levels and identify areas for improvement in service operations.